Refund Policy

Refunds may occasionally be given at the discretion of the management.

IF PRODUCTS ARE DAMAGED OR FAULTY

We provide fantastic, imaginative, bespoke floral designs and an efficient, reliable service. We always deliver on time, and ‘on the money’.Because of the perishable nature of many Products you are advised to make any complaint within 1 working day of the delivery date of your Products.

We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge.

IF WE HAVE SENT YOU THE WRONG PRODUCTS

If we send you a Product that you have not ordered please contact us via email at info@lilyjonesflowers.co.uk within 1 day after delivery.

CANCELLATION BY US

We reserve the right to cancel the contract between us if: We have insufficient stock to deliver the Products you have ordered; or The price or description of the Products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.

OUR LIABILITY

We will not be liable for any loss you suffer through failure to use the Products in a normal and proper manner or through altering or modifying the Products, failure to follow any guidelines or using the Products in a careless or negligent manner. Our liability to you for death or personal injury caused by our negligence is not limited. Our liability to you other than for death or personal injury caused by our negligence is limited to the cost of replacement of the Products or refund of the price paid for the Products. We will not be responsible for: Any other loss you suffer through our failure to comply with the terms of this contract. In particular we will not have any liability for any loss that was not a reasonably foreseeable consequence of our failure to comply with the contract such as any loss of profit, opportunity or liability to any third party; or Any failure to deliver Products or delay due to any event or circumstance beyond our reasonable control.